【#第一文档网# 导语】以下是®第一文档网的小编为您整理的《旅游英语回信》，欢迎阅读！
Dear Grundy, Thank you for bringing the matter to our attention. We are very sorry to hear that we had made some things inconvenient for you. Please accept our apologies for our mistakes, which gave you a terrible holiday. The possible explantation I can give is that we change a number of staff recently. They may not realize their jobs. I also find that there are some mistakes in our advertisement. Please be assured that we will take actions. We will train our new staff. Recently, we have decided to use scheduled flights with major airlines. As regard to the hotel, we would contract with hoteliers running two and three-star hotels with full board and a good range of free activities. We would also recruit a new team of chefs and offer a wide variety of local dishes in each resort. You can choose the different hotel you like. As for the advertisement, we would have it changed. Your satisfaction is our priority. We continue to be committed to providing you and all of our customers with the highest standards of service. Your suggestions give us the chance to make us better. Thank you very much again. We are sorry for your ruined holiday. We would give you the compensation. We allow you the 5% discount. Please find enclosed a VIP card for you. If you have any questions please don’t hesitate to email us. Yours faithfully, Seven Manager, customer solutions 本文来源：https://www.dywdw.cn/19e4146af78a6529647d5385.html
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2022-12-12
