【#第一文档网# 导语】以下是®第一文档网的小编为您整理的《应用文写作——抱怨信、投诉信》，欢迎阅读！
应用文写作——抱怨信、投诉信(A Letter of Complaint) 应用文写作：抱怨信、投诉信 在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。 一、一封投诉信应包括三个最基本的方面： 第一部分：提出抱怨并表示遗憾 (1) 很抱歉打扰您，但我必须郑重提出投诉。 I am sorry to trouble you but I am afraid that I have to make a serious complaint. (2) 我很遗憾地告诉你投诉有关…….的事由。 I am sorry to tell you that there should be cause to complain about … (3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。 I really hate to complain, but one thing is really disturbing now. （4）I’m writing to bring your attention to the problems I have had with … 第二部分：阐述问题发生的经过 第三部分：指出问题引起的后果 (1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次 The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days. (2) 在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。 For me this environment is very difficult to make studies and I need a quiet room. 第四部分：提出批评及处理的意见或敦促对方采取措施 (1) 我认为是你认识到……的时候了。 I think it’s high time that you realized …. (2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。 We know that you are not generally careless, but we should like your assurance that this will not happen again. (3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。 I must warn you that unless you do something about the situation, I will be forced to take legal action. (4) 坦率地所，我不再准备忍受这种状况。 Frankly, I am not prepared to put up with the situation any more. (5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。 I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply. (6) I hope you will take steps to rectify（改正） this situation soon. (7) It is high time you took some measures to solve… (8) I sincerely hope such things will never take place again. (9) You must rectify the situation, or I will take it to the court. (10) If you can’t give me a satisfactory answer, I will complain it to the Consumer Association 三、小模板 ①Date, Dear …, I am writing to complain about… I trust you willtake my complaints seriously and.. If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities. Yours sincerely, ②Date, Dear …, I am writing to inform you that I find…unsatisfactory….. I hope you attach importance to this matter, and help settle it as soon as possible. Yours sincerely, 【范文】 1．表明写信的目的 2．说明投诉的内容，对旅行社提供的服务表示不满 3．表达自己的意愿 A Complaint Letter to a Travel Agency May 26,2010 Dear Mr. Wang, I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday. However, the trip that I experienced was quite different from what you had promised. I am writing to express my disappointment about the services you provided. My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming. Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets. However, I did not see any of them at all. Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive. Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there. I think it is high time you realized the importance of credits in business. I'm expecting some compensation from you and I will really appreciate it. Otherwise, I will have no other choice but to take legal action. Sincerely yours, Li Ming 本文来源：https://www.dywdw.cn/ea70cac6e309581b6bd97f19227916888486b935.html
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2022-10-19
